Tata Harrier EV Consumer Commission Order: Dealer Told to Refund Buyer

A Hyderabad consumer commission has ordered a Tata Harrier EV dealer to take back the vehicle and refund the buyer.

The case involved a Tata Harrier EV Empowered+ 75. The buyer paid nearly ₹27.98 lakh for the electric SUV.

The buyer later reported several problems with the vehicle. These included issues with the smart key and central locking. The buyer also reported starting problems and drive-mode issues.

Buyer Reported Repeated Vehicle Problems

The buyer, Refrigeration Equipment and Solutions, filed a consumer complaint against the dealer.

Pawan Bagrecha represented the buyer in the case.

The buyer told the commission about repeated visits to the service centre. Service records and job cards also formed part of the case.

The buyer claimed that the service visits did not resolve the problems. The repeated issues raised concerns about the vehicle’s reliability.

Dealer Challenged the Consumer Complaint

The dealer disputed the buyer’s claims.

The dealer argued that the case did not establish a manufacturing defect. It also pointed to its role as an authorised dealer.

The consumer commission examined the complaint and the available records.

Commission Orders Refund

The District Consumer Disputes Redressal Commission-I, Hyderabad, ruled in favour of the consumer.

The commission directed Tata Select Motors to take back the vehicle. It also ordered the dealer to refund the applicable amount.

The commission allowed a 10% depreciation deduction from the base vehicle price.

The base vehicle price stood at ₹26,64,761.90.

The commission also awarded ₹50,000 in compensation. The amount covers deficiency in service and mental agony.

The dealer must also pay ₹15,000 towards litigation costs.

Dealer Gets 45 Days to Comply | Tata Harrier EV consumer commission

The commission gave the dealer 45 days to comply with the order.

The order also sets an interest condition.

If the dealer fails to comply, the refund amount will carry 9% annual interest. The interest will apply from September 7, 2026, until the dealer makes the payment.

What the Case Means for Car Owners | Tata Harrier EV consumer commission

The case highlights the value of keeping vehicle service records.

Owners should preserve job cards and repair bills when a vehicle develops repeated problems.

Such records can help consumers support their claims in a consumer dispute.

However, the order applies to the facts and evidence of this particular case.

It does not mean that every Tata Harrier EV has a manufacturing defect.

Tripura Time 24 will continue to report major consumer-rights and automobile developments across India.

The case highlights the importance of consumer rights when buyers face repeated problems with vehicles.

The ruling also adds to growing interest in automobile news and consumer protection in India.